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PRODUCTS DOCUMENTATION TELEO USER GUIDE	Max/MSP Troubleshooting Ideas for potential Max/MSP problems:   Troubleshooting Procedure Max/MSP Problems

First Step:
See if your problem is described in the list below.

Second Step:
Check the known problems section of the MakingThings website.

Third Step:
Post the problem to the MakingThings discussion list. This list is checked regularly by the MakingThings staff. In addition, if another Teleo user has experienced, and solved, this problem, you will have the benefit of their experience.

Fourth Step:
Email support@makingthings.com. We endeavor to reply to all problems within one day.

• changing value at any inlet (number or bang) causes message: "Can not send data to unbound module"
• quitting Max hangs
• while trying to set address, light doesn't stop rapid flashing
• Can not send data to unbound module

Affected Modules: all

Check:

• Exit Max and invoke a terminal program, ZTerm, for example. Does ZTerm complain that the USB port is unavailable?
• If yes, the USB driver is probably confused and needs to be reset:

  1. exit ZTerm (you did already exit Max)
  2. remove the USB cable from the Intro Module
  3. remove the TeleoNetwork cable from the Intro Module
  4. wait 5 seconds
  5. reconnect the TeleoNetwork cable and the USB cable
  6. invoke ZTerm again. If it is able to connect, exit ZTerm and try Max again.
  7. finally, try rebooting your Mac.

• If no, then the Intro Module might be confused and needs to be reset:

  1. exit ZTterm (you did already exit Max)
  2. remove the TeleoNetwork cable from the Intro Module
  3. wait 5 seconds
  4. reconnect the TeleoNetwork cable
  5. invoke ZTerm again. if it is able to connect, exit ZTerm and try Max again.

Affected Modules: all

Check:

• Did you unplug the USB cable before quitting Max? The Teleo software attempts to disconnect from the modules, and will try forever. For now, force max to quit by holding down OPTION key and the APPLE key, and pressing ESCAPE; in the future, exit Max prior to unplugging the USB cable

Affected Modules: all

Check:

• Re-send the "t.address.set" message. This message is a broadcast message - sent to all modules and so might get lost, especially if there is much activity on the TeleoNetwork.

Affected Modules: all

Check:

• Both the USB cable and the power supply must be plugged in to the Intro Module BEFORE Max is invoked (other modules may be connected and disconnected while Max is running)